Shipping Policy

Effective Date: [Insert Date]

At Mashallah Kambal House, we aim to deliver every order quickly, safely, and with complete transparency. Our shipping process is designed to ensure a smooth customer experience from checkout to delivery.

Delivery Time

All orders are delivered within 2 to 4 working days across Pakistan.
Delivery times may vary slightly due to weather, courier delays, or public holidays, but we always strive to ensure timely arrival.

Order Processing

Orders are processed within 24 hours after confirmation.
Once your order is dispatched, you will receive a tracking update through call, SMS, or WhatsApp, depending on availability.

Shipping Charges

Shipping charges may vary depending on your location, order weight, or ongoing promotions. Any applicable charges will be clearly shown at checkout.

Advance Payment

Some orders may require a Rs. 1000 advance to confirm dispatch. This helps us prevent fraudulent or unclaimed orders and ensures faster processing. The advance amount is fully refundable according to our Refund Policy.

Cash on Delivery (COD)

Cash on Delivery is available for most areas across Pakistan.
For remote or high-risk areas, partial advance may be required.

Failed Delivery Attempts

If you are unreachable or unavailable at the time of delivery, the courier will attempt re-delivery. Continuous failed attempts may result in order cancellation.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact our support team within 48 hours with your order number and issue details. We will arrange a replacement or explain the return process.

In-Store Pickup

Customers may also choose to pick up their orders from our physical location:
Peshawar, Karkhano, Shinwari Market, 2nd Floor, Shop No. 104–105 (Mashallah Bag House).

Customer Support

Our team is available to assist you at any time with delivery updates or concerns.
For assistance, email us at: mashallahkambalhouse@gmail.com
Or visit our store during working hours.